Q: What are the payment methods? A: We accept PayNow, Paylah and cash! We are not able to cater to card/paywave etc at the moment sorry!
Q: What does a $15 ticket include? A: Its redeemable for :
$15 Vintagewknd store credit
Q: What if I did not turn up for my slot? A: Deposit is non-refundable for no-shows!
$5 Vintagewknd voucher!
Q: Can I walk-in? A: Yes you can dear! We're permanently open every weekend and we accept walk-ins! However, you might not be able to enjoy the perks of the $15 RSVP ticket (eg: extra $5 store credit) + you might have to wait in line to enter (depending on the crowd) as we prioritise ticket holders!
Q: How do I redeem the $5 Vintagewknd voucher?A: You can redeem your $5 VW voucher ONLY IF you bring your own bag! Let's help to decrease plastic usage! If you forgot to byob, fret not, you can use the $5 VW voucher for the next event (voucher valid till end of March 2021)!
Q: I just bought my ticket, when will I receive my confirmation email with my ticket inside?A: Upon purchase, you will receive an automated email informing you of your purchase + a payment reminder if you chose PayNow/Paylah as the payment option online. You will then receive another email that is manually sent to you from our friendly events admin informing you of your slot + your ticket! This manual ticketed email will take about 1-3 working days as the events admin will need to process your slots along with many others as well! Do be patient with us and check your spam/junk folder ya!
Q: Can I try on the clothes?A: Yes you can! We have 3 changing rooms available for fitting. However, we do encourage customers to come in fitting-friendly clothes (eg: yoga pants, bralettes) so that you can just easily slip them on if you’d like to try on the fit!
Q: Can I get a new piece?A: Oops! All of our pieces are one-of-a-kind due to their reworked/curated nature! You can check out our igtv on our instagram @vintagewknd for some re-rework care tips!
Q: Do you have this in my size?A: We are all about body inclusivity sis! We have sizes ranging from petite to plus size (UK 2 to UK 16) Approach any of our staff to get your measurements and we'll do our best to find an outfit that best suits you and your comfort!
Q: Will you restock?A: Yes dear don't worry we do restocks whenever possible! If there is anything in particular you are looking for, just approach our friendly staff and we'll be happy to help you find your perfect item if possible!
Q: Can my mom/partner/friend etc accompany me?A: Sure! Although we do accept walk-ins but we prioritise ticket holders! If you bought a ticket, we advice your plus one to purchase a ticket before coming as well to secure a spot! However, as we have limited slots we would want to prioritise customers who really want to come for the sale as much as we can!
Q: Can I buy a ticket for my friend/partner etc?A: Do get them to purchase their own ticket using their own name and email as we require individual information for contact tracing purposes as well!
Q: Can I have extra time to shop than the 1hr catered slot?A: Do come 20 mins early for your slot! We might let you in earlier for that extra shopping time, depending on the crowd!