(i) Normal Mail
We're unable to track it for you once it has been mailed out. We're not liable for any lost parcels as we will provide proof picture (upon request) that we've mailed it out. Hence, we strongly encourage to opt for Courier Mail so that your parcel can reach to you safely (gotta make sure your parcel only lands in the right hands y'know!).

(ii) Courier Mail
A tracking number will be provided once we've sent your Shipping Confirmation email, and you may follow the journey of your package here!

*Delivery will take place anytime between 9am to 10pm. Time slot delivery is not available.

If you have yet to receive your parcel after 14 business days, please whatsapp us at +65 8952 6851 with the following details and we’ll get back to you regarding your parcel.

[Order #1234] Yet to Receive Order

(i) Normal Mail via Singpost

1. Send your inquiry to Singpost Customer Service Team online here and upload the necessary details required.

2. Go down to the nearest post office and check with them directly.

Note: Singpost does not provide tracking or delivery guarantee for Normal Mail, but you can try the above methods to locate your parcel!

(ii) Courier Mail

If you've yet to receive your parcel within 7 working days  after receiving your Shipping Confirmation email, do contact our delivery partner here.