Payment & Promos

PAYMENT
What payment options do you accept?

We ONLY accept Paynow/Paylah, Visa Debit/credit cards, MasterCard Debit/credit cards, American Express debit/credit cards.

Why did my payment fail and what should I do?

There're a few possible reasons to why your payment was unsuccessful:

- Your connection may have dropped during checkout

- Your card may have been rejected

(Our number 1 tip to ensure a smooth checkout experience is making sure your Internet connection is stable and strong before proceeding to pay!)

If you're still having trouble placing an order after multiple attempts, please drop us an email at: customercare@vintagewknd.com in the following format with a screenshot of the error message and we'll try our best to sort it out for you:

Email Subject: [TECHNICAL ISSUE] Payment Failed’.

Not sure if your payment was successful? Don't worry, you can check your order history page here!

I forgot to put my order number/IG username under the reference.

Please take a screenshot of the transaction proof and drop us an email at: customercare@vintagewknd.com in the following format:

Email Subject: [Order #1234] Incomplete Payment Details

Alternatively, you may login to check on your order payment status here.

PROMOS
Why am I unable to use my discount?

There're a few possible reasons why your discount could be invalid:

1. The code has expired Check the expiry (?)  date of the code, as some of them run for a limited time or expire after a set period.

*2. Did you meet the minimum spending requirement? There might be a minimum spend requirement and/or on selected product categories.

3. Product exclusions from promo codes Discounts are not applicable on:

i. Instagram Purchases (e.g. Limited Launches on every Thursdays @vintagewknd IG)

ii. Instagram Live Purchases (e.g. IG Live Sale on every Tuesdays)

4. Do you need to be logged in? Some promo codes will require you to be logged in to redeem the discount.

5. Did you apply the promo code to the correct field? Promo codes should be applied to the 'Discount Code' field at checkout.

6. Has this promo already been used? Some promo codes might have restrictions to the number of times it can be used.

7. Have you checked the Terms and Conditions of the promo code? Check promo terms and conditions to ensure you've met the promo criteria:

- New Sign-up / Welcome Offer

- Other promotions

If you're still having trouble to use the promo code and ensure that you've fulfilled the terms and conditions of the discount please drop us a message here with a screenshot of the error message!

Email Subject: [Vintagewknd] Promo Code Error

I placed my order but forgot to use my discount code, what should I do?

Discount codes can't be applied to an order that's already been made!

Reimbursements won't be provided if the code wasn't applied. But you can always save it for your next purchase with us, as long as you fulfil the terms and conditions* of the discount!

*This excludes welcome offers and discounts only applicable to first-time customers.

BACK TO TOP
Promo box

Someone purchased

Product name

info info